There will come a time when all servant leaders become conflicted with focusing on profits or people. Tony Hsieh (1973-2020) does a great job of telling all of us how to link profits, passion and purpose. As Jim Collins tells us, it is the genius of the “and”, focusing on profits “and” people and not the tyranny of the “or”, focusing on profits “or” people. If you have not read Tony’s book on Zappos, or have not ever heard of Zappos, pick up a copy of his book “Delivering Happiness”. So many great lessons from the book and a shame that Tony is not around today to continue his journey of bringing happiness to others. All too often, those focused so much on bringing happiness to others have a difficult time bringing happiness to themselves – I also think of Robin Williams.

There is a great section at the end of book where Tony goes deeper on his quest on Delivering Happiness. Tony tells us that, when you ask people what their ultimate goal is (by following a five why exercise), everyone only wants to become happier.

Tony tells us that happiness is about four things:

• Perceived control – Tony’s way to do this was to implement a “skill set system,” giving out small raises as each employee learned and mastered each of 20 skill sets laid out by the company. Having clarity and control over their raises made employees happier.
• Perceived progress – Tony changed the practice of one large promotion into smaller promotions given on merit every six months. Employees were much happier because there was an ongoing sense of perceived progress.
• Connectedness – the number and depth of your relationships. Tony believed happier employees made more productive employees, so Tony was always thinking about how to foster socializing and friendships at work – with initiatives like discounted food and relaxation areas.
• Vision or meaning – being a part of something bigger than yourself. As part of this Tony brings in Maslow’s hierarchy of needs.

Once you attain happiness, it can consist of three types of happiness:

• Pleasure – Shortest lasting and requires constant stimulation.
• Passion – Being in the zone – time passes quickly.
• Higher Purpose – Being part of something bigger than yourself . This is the longest lasting form of happiness.

What to do if you are able to find true happiness? You need to share it. Your happiness will never decrease by sharing it with others.